Value and Honesty

Honest pricing policy with no nonsense “was” prices. You can trust us.
Honest, because we haven’t created fictitiously high prices for 28 days so we can then claim to be taking 50% off. Other stores do this! Did they actually sell the goods at the inflated price to some unfortunate individual?

We set competitive prices with outstanding value including:

• FREE 5 Year Guarantee (copy of terms and conditions available)
• FREE assembly / set up of your furniture and beds and removal of packaging
• Buying from a 50 year old reputable family business built on trust.
• Our own directly employed delivery staff and after sales technicians
• Receiving a competent after sales service. At Quilters, service is not a department it’s an attitude.
• Choosing from a selection of predominately British made furniture
• V.A.T. at the current rate

COMPETITIVE PRICES FOR LOCAL CUSTOMERS
Subject to the conditions given below:

• If you find an item for less please call us on 01895 672142 and we will endeavour to match the price. We will note the information you provide, check the competitor’s price and services included.
• The competitor must be located within 25 miles of our store
• The product must be identical in terms of make, model, size, colour and physical condition and priced to include services similar to those given above.
• It must also have the same availability either in terms of being ex-stock or with delivery lead-in times when placed on order.
• A price match will be considered on products up to 14 days from date of our quotation or date of order if you have purchased from us. Once we have completed our checks we will refund you the difference.
• We reserve the right to refuse to match prices. However we will do all we can to deliver you outstanding value as value is much more than just price.

All dates given by our suppliers are quoted in good faith and reviewed regularly. We will make every effort to honour delivery estimates.

Yes. If you e-mail us and specify which fabric you are interested in, we will arrange to have one sent to you.

When we deliver your new furniture we can at the same time take away unwanted items on a “like for like” basis. This means we broadly take away furniture equivalent to the items being delivered. Regrettably this is a chargeable service due to operating costs and rising landfill charges. Please contact us to arrange this service and obtain prices.

Furniture Recycling
As part of Quilters green policy, We assess all unwanted furniture and re-cycle it where possible. This includes all mattresses using a recycling company offering similar charges to trade waste sites but guaranteeing to avoid landfill.

Free collection may be possible by contacting the following charitable organisations. Note any upholstered item must meet current fire regulations to be any use to them.

The picture above shows a recliner. A Wall Recliner is designed to hug the wall (within 5 inches) when in the upright position, yet still achieve full recline. An incliner has footrest action only with a fixed back. Recliner and incliner actions are available on some settees.

Should this happen please contact us on 01895 672142 so we can arrange for appropriate action to be taken. This may include arranging an inspection by our technician, a repair and/or replacement of the effected goods. We are an independent Family business and pride ourselves on the way we care for our customers.

Cancellations or changes will be accommodated whenever possible, however when the processing of an order has commenced any amendments may incur a 20% stocking charge. Items cannot be exchanged or refunded if they meet our supplier’s standards as displayed in our showroom and represented in product literature and information made available at the time of placing the order.
We reserve the right to retain a customer's deposit or issue a credit note.